Webster Private Office — Terms of Use

Webster Private Office is a lifestyle management and concierge practice providing travel planning, reservations, event coordination, vendor sourcing, gifting, and related lifestyle services to members, structured across membership tiers as described in our current Membership Guide.

Membership is billed monthly with a three-month minimum commitment, in accordance with the tier selected at enrollment. Payment is due prior to the commencement of services for each billing period. Private Engagement services are billed per engagement, in advance. Fees are subject to change with reasonable notice prior to the next billing cycle.

Webster Private Office does not hold client funds. Reservations, travel, tickets, purchases, accommodations, and related expenses are charged directly by the applicable merchant or vendor to the Client's own payment method whenever possible. Where WPO facilitates a purchase on the Client's behalf using Client-provided payment information, the Client authorizes such use solely for the specific purchase requested.

Membership includes priority coordination but does not guarantee immediate availability, reservation confirmation, upgrades, or access to third-party inventory. WPO will make reasonable efforts to secure Client preferences but cannot control the availability, pricing, or policies of third parties.

WPO coordinates services delivered by independent third-party vendors, including but not limited to hotels, airlines, restaurants, event venues, transportation providers, and personal service providers. WPO is not responsible for the acts, omissions, performance, cancellations, delays, or quality of service of any third-party vendor. Disputes regarding vendor performance are between the Client and the applicable vendor, though WPO will assist with coordination and communication where reasonably possible.

Clients remain solely responsible for obtaining and maintaining valid passports, visas, vaccinations, travel insurance, and compliance with all applicable travel, health, and entry/exit requirements. WPO may provide reminders and coordination assistance as a courtesy but does not verify or guarantee Client compliance with such requirements.

Webster Private Office is a lifestyle management and concierge practice. We are not a law firm, financial advisor, travel insurer, healthcare provider, or licensed real estate brokerage. Nothing provided by WPO constitutes legal, financial, medical, insurance, or real estate advice, and Clients should consult licensed professionals for such matters.

Standard requests are handled during normal business hours. Emergency or after-hours assistance, including emergency travel support, is provided in accordance with the Client's selected membership tier as described in the current Membership Guide.

WPO treats Client information, preferences, and requests as confidential. We do not disclose Client information to third parties except: (a) as necessary to fulfill a specific request (e.g., providing a name to a hotel for a reservation), (b) with the Client's consent, or (c) as required by law. See our Privacy Policy for further detail on information handling.

To the fullest extent permitted by New York law, WPO's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the Client to WPO in the three (3) months preceding the claim. WPO shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to losses arising from third-party vendor performance, travel disruptions, or unavailability of reservations. Nothing in these Terms limits liability where such limitation is prohibited by law.

Client agrees to indemnify and hold harmless WPO, its founder, employees, and contractors from claims, damages, or expenses arising from the Client's breach of these Terms, misuse of services, or violation of applicable law.

WPO may suspend or terminate a membership for non-payment, abusive conduct toward WPO staff or vendors, or violation of these Terms. Clients may terminate membership in accordance with the cancellation terms of their membership tier. Fees paid for the then-current billing period are non-refundable except where required by law.

Membership requires a three-month minimum commitment. Monthly fees are non-refundable once a billing period has begun. Cancellation requests must be submitted in writing and take effect at the end of the then-current three-month commitment or billing cycle, whichever applies. Private Engagement fees are due in advance and are non-refundable once planning has commenced, except where required by law.

All content on the WPO website and in WPO materials (including the Membership Guide, Client Overview, branding, and related documents) is the property of Webster Private Office and may not be reproduced or distributed without written consent.

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York, and each party consents to personal jurisdiction and venue therein.

WPO may update these Terms from time to time. Continued use of our services after an update constitutes acceptance of the revised Terms. The "Last Updated" date above reflects the most recent revision.

Questions about these Terms may be directed to hello@websterprivateoffice.com.